5 Reasons You Should Consider Outsourcing your IT Support

IT has become an increasingly larger part of everyone’s lives over recent years, and something that all businesses need to utilize to some degree in order to be successful. With technology changing at such a rapid rate, it can be hard to keep up to date, and many businesses find themselves under pressure or falling behind competitors as a result. For this reason, many businesses need dedicated IT support to run smoothly, which traditionally meant having an in-house IT person or department, but there is another option. Here are five reasons to outsource your IT support to a specialist company.


Many people are put off hiring eternal IT services because they think it is too expensive. The reality is that with no in-house IT department needing to be paid a regular salary plus training, and only paying for the services you need from an agency, you will be receiving much better value for money. Outsourcing your London IT support means you only pay for them when you need them, unlike internal IT employees who you often end up paying for ‘downtime’, especially if you are a smaller company. With an external agency, you are also able to alter your plan to meet your changing requirements. When the time comes to purchase new technology, they will also be able to advise, ensuring you spend your money efficiently.

If you are looking for London IT support, Totality Services offers tailored services to small and medium businesses. They are one of the leading IT companies in London and can offer a full scope of services based on your business needs.


With professional IT support, you can rest easy knowing that your business is in safe hands. A specialist company will only hire the best people for the job and will be up to date with all the latest and best technology and procedures, meaning your business will be able to adapt and change to keep up with the rest of the business world. They will know about all possible security threats and be able to help you comply with the latest guidelines for things such as GDPR. 

Unfortunately, cybersecurity is increasingly important, with cyber-attacks becoming more common. IT specialists will have up-to-date training to enable them to prevent and reduce the impact of these on your company. 

If like most businesses, you have a website, an IT specialist will be able to optimize data for SEO, gaining your website more traffic, and ultimately more business. External IT specialists can provide a wide range of services, which can include:

  • General IT support
  • IT security
  • Hosting solutions
  • Hardware rental or purchase
  • Network cabling at existing or new offices
  • Internet and telephony support
  • Mailbox and data management
  • Training
  • Consultancy and advice

Even if you have a dedicated ‘person’ looking after your business, they will have access to a range of resources and the advice and support of their colleagues, so you have the benefit of a whole team at your service.


Outsourcing your IT services saves you and your employees time, increasing productivity and performance. Knowing that your IT is covered reduces your workload and means you can focus on the other aspects of the running of your business, such as marketing, distribution, and logistics. Your employees will also be less distracted and able to focus on their specific roles. You will also save time on recruiting and training in-house IT workers.

Sharing risk

By handing the responsibility of your IT services over to an external provider, any infrastructural risk is placed on them, which is not a problem for a company that specializes in this area as they are secure against potential damages. Knowing that you don’t have to take responsibility for this part of your business gives you one less thing to worry about.

Response time

An external IT support company is dedicated to just one area, meaning this is where all their focus lies. This will give you peace of mind, knowing that they are available when you need them. Staff holidays and sick days do not have to be covered, so services remain consistent. Many IT service specialists offer fast response times, and even around the clock care so that issues can be dealt with whenever they arise, which is often at the most inappropriate times, including outside of office hours. Many companies also offer system monitoring, updating, and maintenance services, so that they can spot potential issues before they become bigger problems.

No matter your business type or size, you will likely benefit from outsourcing your IT services. Most IT companies offer free consultations and quotes, so they can help you to understand exactly what your business needs and how much it would cost you. You really have nothing to lose.

If you like this article, check out: http://www.harnessmagazine.com/5-reasons-its-best-to-avoid-doing-your-own-seo/

by Harness Editor

Harness believes that freedom of expression equals female empowerment. The truth? We’re a badass authentic community of fierce women, and we exist to help your voice be heard. Harness is here to be your safe haven. A place to shed the competition, the insecurities. This is a place to rise by lifting others. This is who we are.


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